Website: oliveharmony.com.tr
Company: OliveHarmony Olive Oil Production and Sales Inc.
Address: Nispetiye Avenue, Çamlık Yolu Street No:4 – 13, Etiler / Beşiktaş / Istanbul
Phone: +90 532 232 15 95 / +90 553 422 85 71
E-mail: info@oliveharmony.com.tr
1. Delivery Information
Orders are delivered to the shipping carrier within 1–5 business days after payment confirmation via the website.
Delivery times may vary depending on external factors such as courier workload, weather conditions, and remote locations.
Shipment tracking information will be provided to the buyer via e-mail or SMS after the order is completed.
Upon delivery, the buyer is responsible for checking the condition of the package and the product.
If the product is delivered damaged or incomplete, the buyer must report the issue during delivery by filing a report or contacting the shipping company.
2. Returns and Right of Withdrawal
In accordance with Law No. 4077 on Consumer Protection and the Regulation on Distance Contracts, the consumer has the right to return the product within 14 days from the date of delivery without providing any reason.
The returned product must:
- Be in its original packaging,
- Be unopened, unused, and undamaged.
To exercise the right of withdrawal, the buyer must notify the seller by sending a return request to info@oliveharmony.com.tr.
Return Process:
- The seller reviews and approves the return request and provides return instructions to the buyer.
- Once the product is received by the seller, the payment is refunded within 14 days using the buyer’s preferred payment method.
- Return shipping costs are covered by the seller if the product is not defective; otherwise, they may be borne by the buyer if stated in advance.
3. Returns for Defective or Damaged Products
If any defect, damage, or deficiency is identified upon delivery, the buyer must notify the seller within 10 days.
In such cases, OliveHarmony will:
- Replace the product free of charge,
- Or provide a full refund,
- Or offer repair where applicable.
4. Contact
For any questions regarding delivery and returns, you may contact us via:
E-mail: info@oliveharmony.com.tr
Phone: +90 532 232 15 95 / +90 553 422 85 71
